Virtual Assistance

Run Your Practice Efficiently with Orisyn’s Virtual Assistance Service

Orisyn’s Virtual Assistants (VAs) handle inbound calls from patients, providers’ offices, vendors, and other inquiries directed to the practice’s main phone line. Our VAs also respond to emails, ensuring smooth communication and operational efficiency.

Tasks Performed by Virtual Assistants

Our VAs support patients in various ways, including:

  • Scheduling, rescheduling, or canceling appointments

  • Answering patient inquiries related to medications, pharmacies, lab results, and more

  • Managing provider schedules through EHR software and setting up appointments based on mutual availability

  • Entering patient information into their EHR charts for seamless access by doctors


By ensuring all patient details are readily available in the EHR system, our VAs help doctors provide better patient care, improve workflow, and enhance productivity.

Outbound Call Management

Our VAs also handle outbound calls, including:

  • Appointment reminders to confirm patient visits

  • Call routing to doctors, MAs, PAs, or nurses as needed


With Orisyn’s dedicated VA team, practices can overcome common challenges such as long hold times, unanswered calls, and excessive voicemail messages—factors that often lead to patient frustration and loss.

The Role of a Virtual Assistant

A Virtual Assistant functions as a front desk receptionist for medical offices, practices, hospitals, and healthcare facilities, ensuring smooth day-to-day operations.

Benefits of Virtual Assistance

  • Cost and time savings while improving staff efficiency

  • Highly trained professionals handling calls with expertise

  • Call recording for quality assurance

  • Strict Service Level Agreements (SLAs) ensuring quality and compliance

  • Prompt response to every call, reducing wait times and improving patient satisfaction


How It Works

We provide a dedicated phone number for the practice, which can be integrated with your IVR system to route calls based on your specific needs. For outbound calls, patients will see the practice’s phone number on their caller ID, ensuring seamless communication.

With Orisyn’s Virtual Assistance service, your practice can enhance efficiency, improve patient interactions, and reduce administrative burdens, allowing your staff to focus on delivering quality care.

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